Delivery

Delivery

Procedure:

The delivery of this item is carried out by a carefully selected logistics service provider. We aim to make the delivery of your order as smooth and convenient as possible. Smaller items will be delivered by a parcel delivery service (e.g. DHL). Delivery by parcel service will always be carried out as soon as possible and without prior contact. 
Larger items will be delivered by a cooperating carrier. Delivery of all products shall generally be made to the curbside, maximally to the point where the carrier can drive his vehicle. If you require additional services such as delivery into your home, installation or disposal of an old piece of furniture, these can be requested by prior arrangement and will incur a surcharge, depending on the region. If you assemble the furniture yourself, detailed instructions will be provided. If defects or damage are detected during assembly, please contact our customer service team immediately.

 

Delivery address:

The order will be delivered to an address specified by you. This may differ from the invoice address, allowing you to request delivery to your office or to a friend. Please note, Beliani is not liable for wrongly entered delivery addresses. You are responsible for checking the delivery address as provided to you by email, prior to delivery.

 

Delivery times:

If the product is in stock, shipment will usually take place within 5-10 days after receipt of payment. Unfortunately, is not possible to specify an exact delivery date in advance. You will however be asked to provide your phone number when placing your order, so that our logistics service provider can contact you prior to delivery to arrange a suitable delivery time. Smaller items delivered by a parcel delivery service will be delivered without prior notice. Should you then not be at home, the parcel company will leave a name card with phone number allowing you to arrange for a free redelivery.

 

Pick up by the customer:

As our furniture is stored in various warehouses, pick up is not possible. All goods will be conveniently delivered to your home.

 

Customer service:

Returns:

Goods not suitable for shipping via parcel post will be collected by our carriers within 14 days at your expense.  It is your responsibility to return goods suitable for shipping via parcel post. Our customer service team will be pleased to help if you have any questions regarding returns.

 

Packaging & enquiries:

Please let us know if you have any questions or special requests regarding the delivery of your order. You can contact us by email or phone; our customer service team will be pleased to help you. 

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